My career has been deliberately positioned at all of the points of the customer journey & engagement cycles. With digital transformation permanently changing the way we work and live, there exists a need for people to simplify and humanize experiences at every touchpoint of a customer's interaction with a product.
Service design doesn't live in a silo. It's an all-hands-on-deck approach that takes the best ideas from functional areas across the organization to craft unified solutions, by giving us a new toolbox to solve big problems.
I was born and raised in New Jersey. I support the Toronto Blue Jays, New Jersey Devils, New York Jets, Portland Timbers & Swansea City. Some of my random pursuits include creating a sport, launching a shoe brand (yes, really) & developing a computer ranking algorithm for college football teams.